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Return policy

 
Privacy policy Shipping policy Return policy Warranty policy Terms of use
 
We understand that sometimes, for whatever reason, the part you needed yesterday, is no longer needed today. So for that reason, WE CAN TAKE BACK ANYTHING WE SELL.

We ask your understanding in that there are a few exceptions:

- We do NOT take back any electronic parts including but not limited to, Engine computers, wiring harnesses, switches, sensors, etc. If you have an electrical item that is defective, we are more than happy to help you with the warranty process.
- We cannot take back used or installed parts, even if only installed to test fitment.
- No returns after 14 days from the date the tracking info states the item(s) arrived.
- Parts MUST be resalable and in their original packaging. Any returns send back with opened packaging, that cannot be resealed, and therefore cannot be sold as new, will be refused. NO EXCEPTIONS.
- There is a 20% re-stocking fee charged against all unneeded returned parts
- Shipping is not refundable
- Handling fees are not refundable
- PayPal fees charged to us are not refundable.
- If a core is returned and not drained of fluid (when applicable), the part will be refused, and will not be given a refund.
- Accuracy of parts are not guaranteed unless we are provided with a VIN. Any order placed without a VIN that is incorrect will be the responsibility of the customer's to facilitate, meaning you will be responsible for shipping the item(s) back to us, and paying for shipping of the correct item(s) to you. Restocking fees will also apply to those parts.

We reserve the right to refuse any return for violation of the above terms.

RETURN PROCEEDURE
1. Please contact us by email or phone, with the order ID and reason for return. If the return meets the above criteria, you will be given an RMA for your return.
2. Please include a copy of the invoice/packing slip sent with the package.
- ATTENTION INTERNATIONAL CUSTOMERS: If you choose to ask for no invoice in the box, there will be NO returns for the order. You must have the invoice/packing slip when returning parts to receive a refund.
3. Please use a shipping method that can be tracked. FedEx and UPS are preferred. If you do ship the item back via USPS, make sure to get delivery confirmation added to the package. We will not be responsible for any package returned to us that is lost in transit.

Any return that does not meet any of this criteria will not get a refund, and will be held until the customer pays to return the package to them.

For any questions regarding this policy , please feel free to contact us.